Product Return Policy
Ceecees Beauty and Training endeavours to always ship products of the highest quality. Due to sanitary and health regulations Ceecees Beauty and Training is unable to accept returns on any opened or used products. Furthermore, we cannot accept returns on Foaming Cleansers/Shampoos, Glues/Adhesives and Glue Removers.
Defective /Damaged Products Policy
If you receive a product which you consider to be defective or damaged, you must contact Ceecees Beauty and Training immediately on 0437 376 969 and you are required to email us at email@example.com within 24 hours with a detailed description of the faulty or damage product with clear pictures attached. If the product is determined to be damaged or defective, you will be advised to return the item to us via Australia Post – Standard Shipping. On receipt of the item your purchase will either be replaced or credited, and the cost of the return postage will be allocated to your account for future purchases or refunded to your account or credit card. Ceecees Beauty and Training will not refund or accept returns on items (just because) the purchaser cannot use the product correctly or is not trained or skilled in the use of the product. Ceecees Professional tweezers are all hand tested and any returns of tweezers that are reported as faulty will be inspected and hand tested again by our team and a decision made as to whether the tweezer is defective. If the tweezer is found not to be defective, then no refund or replacement will be issued and a member of our team will endeavour to assist in the use of the product.
Change of Mind Policy
With the exception of Ceecees Professional Foaming Cleansers/Shampoos, Glues/Adhesives and Glue Removers; Ceecees Beauty and Training will honour all return requests provided that the request is made via email to firstname.lastname@example.org within 7-days of receiving the product. The product must be returned in its pre-purchased condition and cannot have been opened, used or tampered with. The purchaser is responsible to cover all return shipping costs.
A refund or store credit will be made out to the value of the product. (Shipping costs will not be refunded for change of mind returns).
Please be careful in ensuring the returned item is packaged in the same condition as it was received as we will not accept items damaged in transit. Please chose tracking with your return as we will not be responsible for lost items that cannot be tracked. Insurance cover for your returned item is at the discretion of the purchaser.
Refund requests made outside the 7-day period will unfortunately not be honoured.